Furniture Service & Repair

Rapid Response, Inc. is the most reliable and advanced contracted service department available completing repair, maintenance, and service work for Fortune 500 furniture distributors. Rapid Response. Inc. offers the highest level of customer service in the industry. For 15 years we have been servicing furniture in the Northeast in such states as NH, MA, RI, CT, NY, NJ, PA, DE, MD, NC and SC.

We believe in customer and vendor service above all with the understanding that our technicians are the final point of contact between the vendor(s) and the customer. With this understanding, our technicians have excellent soft skills and experience to offer a level of service that encourages return business to our vendor partners.

Our technicians are the best in the industry with years of experience and training in all aspects of furniture service, customer service, and vendor relations. At Rapid Response we are able to customize relayed information to our vendors as requested for the highest level of efficiency in the business. Our internet accessible applications allow us to report all data faster and more efficiently than any other furniture service contractor in the industry.

  • All service calls are called into and received by the vendor. These calls are addressed and recorded for customer satisfaction.

  • All information collected and customer scheduled for a service call, if needed, instantly during the initial call process. This eliminates any delay in getting a technician to the customer as soon as possible. All services are scheduled at the customer’s availability and all customer requests are recorded for accommodation. All service calls are called into and received by the vendor. These calls are addressed and recorded for customer satisfaction.

  • Rapid Response closes service routes the day before service and routes all stops efficiently for customer requests and technician availability. Routes are generated with 2-hour time frame windows.

  • All service work orders are read by the service manager and noted with necessary information including time in home.

  • Routes are generated and e-mailed to each individual technician.

  • All technician data is electronically entered after each stop with a requirement to be entered by 8:00 AM the next morning.

  • All service tickets audited and reviewed for accuracy. This includes:

    • All information recorded and all product information, notes, concerns and issues entered.
    • Parts orders are listed with descriptions and part numbers direct from the vendor.
    • Pictures are complete and attached to each individual service ticket. (Min 3 pictures required per service)